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Zoho Sync for BlackBerry

 
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Zoho Sync for BlackBerry 

Zoho Sync for BlackBerry performs wireless synchronization of Zoho Applications with the built-in BlackBerry device applications using the Microsoft® Exchange ActiveSync® protocol. Zoho Sync for BlackBerry is a downloadable client application that currently enables two way synchronization of
  • Zoho Contacts: Your personal contacts available in Zoho Contacts and BlackBerry's built-in Contacts (Address Book) application. Zoho Contacts is a personal address book service of Zoho, where all your personal contacts can be maintained and managed. The contacts in your Zoho Mail accounts are also maintained in this service.
  • Zoho Calendar: Events available in Zoho Calendar and BlackBerry's built-in calendar application.
Please note that emails can not be synced with Zoho Mail in Blackberry, as there is no support in the Blackberry to achieve it. 

Zoho Sync Features: 
  • Zoho Sync performs two way synchronization i.e adding/updating/deleting contacts and events from BlackBerry's built-in Address Book and Calendar to Zoho Contacts and Zoho Calendar.
  • Zoho Sync supports both automatic and manual synchronization.
  • Zoho Sync will keep the following fields in sync between BlackBerry and Zoho Contacts - First Name, Last Name, Job Title, Company, Email, Work Phone, Home Phone, Mobile, Fax, Others, Work Address, Home Address, Date of Birth and Notes. Other fields will not be synchronized with your Zoho Contacts. (View Field Mapping)
  • Zoho Sync uses secured HTTPS communication between your BlackBerry device and Zoho for synchronization.
Note: User's Zoho account password is encrypted and stored in the phone for continuous access.

Setup Instructions:
  1. Backup your existing contacts and calendar events: Before proceeding with Zoho Sync setup, we strongly recommend you to take a backup of your BlackBerry Address Book and Calendar. Refer the instructions given.
  2. From your BlackBerry browser, visit https://msync.zoho.com/bbsync and download the BlackBerry Zoho Sync Application.
  3. Once the download is complete, the application will be automatically installed.
  4. Invoke the Zoho Sync application by clicking on the Zoho Sync icon Zoho Sync that would be present in the BlackBerry Applications dashboard. You can also access the application by clicking on the Zoho Sync option in the menu of your BlackBerry's Address Book or Calendar application.
  5. Enter your Zoho account's user name and password and click on the Sign In button.



  6. You will be taken to a Welcome screen.

    Welcome screen

  7. Press Configure Sync button in the Welcome screen. This will take you to Sync Options screen.  
  8. In the Sync Options screen you can set the following configurable options as shown in the image. The various configurable options are explained below .

    Sync Options 
  9. On saving the Sync Type, you can initiate a synchronization immediately or be taken to Sync Status screen, as shown below. No past synchronization information available message is just a placeholder message and once you successfully sync your contacts and calendars, the status report will be displayed there which lists the number of events and contacts that are synced.


  10. It is recommended to delete all your existing contacts and calendars that are already present in Blackberry before syncing using Zoho Sync. For this you need to follow the below steps
    a) While in the Sync Options page, click on the Menu button and select Reset Contacts/Reset Calendar to delete all your existing contacts/calendars
    b) Click on the save button

  11. In the Sync Status screen, you can select the Sync Now menu to synchronize your Address book and Calendar with your Zoho account immediately.


  12. The first time Zoho Sync runs, it may take quite a while to complete the synchronization. If you have big list of contacts in Zoho Contacts, your BlackBerry may also feel a little unresponsive for a short period, while Zoho Sync adds them to your Address Book in the device.
  13. To perform other tasks on your device, close Zoho Sync using the BlackBerry menu Close. This will allow the synchronization to continue in the background. If you Sign Out of the application then the synchronization process will be stopped.

Sync options:

Zoho Sync has the following configurable options for synchronization.

Sync Mode:

Automatic: 

This will automatically synchronize your address book and calendar with your Zoho account. Automatic synchronization happens every two hours.

Manual:
This option can be used if you want to synchronize the address book and calendar with your Zoho account on need. Synchronization happens when you choose the Sync Now option in the Sync Status screen.

Sync Contacts:

To sync the contacts in your Address Book enable the Sync Contacts checkbox.

Sync Calendar:

To sync the events in your Calendar enable the Sync Calendar checkbox.

Calendar synchronization has the following configurable sub options.
  • Sync events for the next:
    This option is used to configure the number of weeks to be synced between BlackBerry and Zoho Calendar. Events within the specified time frame alone will be synced.
  • Retain events for the past:
    This option is used to configure the number of weeks of past events to be retained in the BlackBerry. Once an event falls past the specified time frame it will be removed from your BlackBerry and moved to Zoho Calendar.
  • Sync Reminder:
    To sync the reminders associated with an event choose Yes for Sync Reminder.

Reset Contacts:

To do a fresh synchronization and import all the contacts from Zoho Contacts, clear all the contacts in your handheld's Address Book and then initiate a manual synchronization.

To clear the contacts in the Address Book, click on the Reset Contacts menu in the Sync Options screen.

Caution: Using this option will remove all the contacts in your BlackBerry Address Book.

Reset Calendar:

To do a fresh synchronization and import all the events from Zoho Calendar, clear all the events in your handheld's Calendar and then initiate a manual synchronization. 

To clear the events in the Calendar, click on the Reset Calendar menu in the Sync Options screen.
Caution: Using this option will remove all the events in your BlackBerry Calendar.

Turning On/Off Zoho Sync:

Zoho Sync for BlackBerry application by default runs in the background and automatically synchronizes the contacts and events every two hours. To disable this, select the Sync Type as manual in the Sync Options screen. Now, Synchronization will be done only when you select the Sync Now option in the Sync Status screen.

Supported BlackBerry devices:

Zoho Sync supports any BlackBerry device with BlackBerry OS 4.2.1 and above. You can verify the BlackBerry device details by accessing the Options application on your device and clicking on About.

BlackBerry Address Book fields synchronized by Zoho Sync:

Fields synchronized by Zoho Sync


Downloading the Latest Zoho Sync Application:

You can download the latest Zoho Sync for BlackBerry application at https://msync.zoho.com/bbsync

Limitations:

  • The first time Zoho Sync runs, it may take quite a while to complete the synchronization. If you have many Zoho Contacts, your BlackBerry may also feel a little unresponsive for a short period, while Zoho Sync adds them to your Address Book.
  • Zoho Sync synchornizes only the primary calendars in BlackBerry calendar and Zoho Calendar. Additional calendars are not synchronized.
  • Zoho Sync does not synchronize the "conference" field of BlackBerry event. It synchronizes all other fields.
  • Any breaks in BlackBerry recurring events will not be synchronized with Zoho Calendar. Zoho Calendar will continue to have an instance of the recurring event on the specified breaking date.

Feedback:

Feedback can be sent to the Zoho Mobile Sync development team, using the feedback form which is part of the Zoho Sync application.
To access the Feedback screen, click on the Send Feedback menu in the Sync Status screen.

Feedback


Troubleshooting and Support:

For any troubleshooting and support you can reach the Zoho Mobile Sync team using the feedback form (mentioned above) and submit your questions. You can also mail your questions to support@zohosync.com. 

Note: Feedback sent using the Feedback form will also include the latest log messages from the application, for analysis.


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